FAQs
Do you deliver?
Yes, we deliver. A delivery fee will be applied depending on the distance.
Do you set up and take down?
Yes, we do set up and take down the tents and inflatables. All renter’s personal items must be out of the tent of scheduled pick-up time. All rented tables and chairs must be cleaned, secured and stacked outside of the tent.
When do you set up?
Depending on how many rentals we have that day, we may arrive as early as two (2) hours before the rental period begins and/or two (2) hours after the rental period ends for pick-up. Please have your cell phone on and with you during the day of your event.
How long is your rental period?
The maximum rental period is 8 hours. We arrive early to set up so you get the entire rental time play
What payments do you take?
Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
How do I make a reservation?
There are multiple ways to book with us.
Call or text (808) 859-4622
Facebook messenger @rmkpartyrentals
Instagram @rmkpartyrentals
Email: rmkpartyrentals@gmail.com
How much in advance do I need to make a reservation?
Ideally at least two (2) months before your event, but we take reservations as late as the day prior to your event ONLY if we have availability.
Do you require a deposit?
Yes, we do require a non-refundable $50 deposit for orders up to $699 and $75 deposit for orders more than $700 to secure your reservation.
What if I need to cancel?
Please call immediately if you need to cancel. We do not want to turn away customers when an equipment is reserved. Be mindful that all deposits are non-refundable. If you cancel at least two (2) weeks prior to your event, a credit will be applied, which will be good for one (1) full year from the event date. The deposit will be refundable due to weather-related issues determined two (2) hours prior to the event.
Do we have to keep it plugged in the entire time?
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That’s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Do you set up water slides at parks?
Our wet/dry slide can be used as DRY SLIDE only at any City & County or State parks. We can set up the water slide at any private park, venue or residence that you have permission for your event.
Do we need permits to have parties at the park?
Yes you do. The permit is for your event.
For information obtaining a permit, please call or visit these useful Oahu links:
When calling the Department of Parks and Recreation to request a permit, please tell them you are renting a bounce house unit from “RMK Party Rentals LLC”
City & County Parks
Phone: 768-3440 Monday – Friday 7:30 am – 4:00 pm
State Parks
Phone: 587-0300 Monday-Friday 7:30am – 4:00 pm
What if we need to only cancel a certain portion of our equipment rentals?
Please call our office at least 24-hours in advance if you need to add or subtract items from your order.
How big are the jumps?
Most of our jumps (all of our character jumps for example) are at least 15´x15´, Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
What about the big jumps? Any special requirements?
Check the requirements listed with each jump. Also, make sure you have at least a 2´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room. Water slides require a hose connection and water spicket within 50 Feet of unit placement.
What surfaces do you set up on?
We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we cannot set up on any type of rocks as the constant rubbing will wear through the vinyl jumps. Any flat, clean grassy area or indoor halls with high ceilings (18 Feet), paved asphalt or smooth concrete is perfect placement. Grounds should not have any exposed large rocks, debris or animal waste in close proximity to the chosen site. NO GRAVEL or CINDERS. We can do a pre-site inspection BEFORE securing your reservation for a $15 cost added to your order. Just call us at (808) 859-4622to schedule an appointment.
Can we see a copy of your contract and safety rules?
Yes. Please call our office at (808) 859-5622 to receive a copy.
We’ve rented some really dirty jumps from other companies in the past. Are they always that dirty?
No. The jump should be clean when you get it. We clean and sanitize before and after every rental. We strongly emphasize cleanliness of ALL our rentals.
Are we responsible for the unit if it gets a tear or damaged in any way?
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don’t want you or us to be in that situation which is why we have you sign an initial on all of our safety rules so that you can be the trained operator.
Who is responsible for supervising the riders?
The primary responsible party is the Lessee/Customer. Parents are also responsible for their children. Please take supervision seriously.
What if it rains or there is inclement weather?
We take weather very seriously. We constantly review weather patterns and mean 2 hours prior to delivery. If we determine such cancellations due to inclement weather are required, your deposit will be fully refunded. Otherwise, all other cancellations due to customer decisions will be forfeited.
Here are some useful Oahu weather links:
Do you set it up if it's windy?
No. It is very dangerous and unsafe for any inflatable to be set up with high winds exceeding 25 MPH.
Who supplies the electricity?
Customers are responsible for providing power to operate the blower. A grounded 3-prong outlet must be used no farther than 100-Ft away. We provide all extension cords. However, if a generator is required and the placement of the inflatable is more than 100-ft away from any power source, we will provide a generator at an additional cost of $34 per rental.